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CitySights NY welcomes your comments, suggestions, compliments, and complaints as one critical way to continuously improve our services to you. 

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What customers are saying?
From: Mary Theresa Saurman
Would like to take time to make you aware of your wonderful Team & Crew that work in "The Battery" area. Everyone one of them were absolutely "Top-Notch" with their service, directions & assistance.
Two standouts on tours were "Chris' of the Brooklyn Tour. He was marvelous & so much fun. Great guy. Let him know the two sisters from Boston had a super time on his tour 6/18th. Also; Anna from "Downtown Tour" was very pleasant & informative. She was a joy to be with 6/17.
We took the cruise from Pier 78...& everyone there were delightful too!
Again "Thankyou" for having such really nice employees on your Staff...made the time in NYC a grand experience.- Mary Theresa Saurman & her sister Peg.
From: Daniel Lee
i was on your downtown tour with Tour Guide: sherwood, what a fantastic tour guide, great laugh and very knowledgable!
From: Daleen Roux
Dear James,

This email is just to thank you for your excellent service and commentary on our tour on Tuesday, 11th June. Of our three trips on the City Sights bus, we enjoyed yours the most. You gave very interesting facts about the city with good humor. For the rest of the week my sons copied your "Ah, a Starbucks!"

Thank you also for your help with my son's wheelchair. It was much appreciated.

Kind regards,
From: Laura Dargie
I took the bus tours on Saturday and Sunday and loved it! Every one of our guides were fun and informative. One guide in particular, Jose De La Cruz, stood out because of his passion for the city. He was very funny and down to earth. At one point of our uptown tour, our bus was actually held "hostage" by a very rude family who refused to get off our full bus. Jose kept his cool the whole time even though these horribly mouthy people tried to ruin everyones experience and delay our tour. He handled the situation very well and we were soon on our way. Thanks for the great experience.
From: Peter Kohl
The tour was great, especially I want to praise our tour guide Darius, he was so enthusiastic, the highlight was his singing of "New York, New York" - fabulous!! What an experience.
From: Ingo Reese
My wife and I used your Hop-on-tour today .
Our guide introduced himself as "Gary".
He did such an interesting and entertaining tour, that we stayed even longer at he bus, that we had planned. We had also used other Hop-on-tours, but this guy was really outstanding.
From: peter jensen
Your driver, Gary, gets 5 stars for his excellent narration of our Brooklyn tour last night
From: Marlaina Stoddard
Had a great time touring with City Sights!! Phillyis was by far our favorite guide! She was knowledgeable and had a great sense of humor.
From: Wes Campbell
We've been to New York twice and both times used NYC bus tickets to tour the city and access the sights. You made our holidays a real joy and given us some great memories. The transport around the city plus the varied personalities of the guides and also the discounted or free access to various sights make these tours a must. Keep up the good work.
From: Michael Roberts
Your tours with the recorded commentary were ordinary and no different to any other tour offered in any major city. However, with Sherwood with his wit and humour details of the tour were easily retained. He seemed very knowledgable and sincere and was without doubt the best tour guide we have experienced. I don't know how much he is paid but I'm sure it's not enough.
Michael and Dorreetka Roberts
From: Cindy Downing
My group and I purchased the All Around Town tour. Great value!!! It rained one day so I am sure that would have been better if it had been better weather. Only complaints would be the audio, one our first bus so loud downstairs we had to use earplugs. On our 2nd time on the downtown loop, the microphone didnt broadcast to the back of the bus (uptop) Guide had to stand by us for us to hear tour. Darryl on the downtown loop and Irene on the Uptown loop were amazing! The best tours by far was the Harbor Tour and the night tour the guides for these were awesome, very knowledgeable and friendly, wish I could remember their names too. All the guides on CitySights were friendly (not so much Greyline for the Brooklyn tour) and made us feel welcome. I would recommend your service to anyone.
From: Debbie and Peter Clare
Just a short note to say how much we enjoyed your hop on hop off tour. We had a great tour guide. His name is Sherwood and we found him to be very informative, entertaining and was able to converse with real heart. Thank you for opening our eyes to N. Y. Kind regards Debbie and Peter Clarke
From: Laura Lee Ward
The tours were fabulous! My FAVOURITE guide was Phyllis! She was on the downtown route on our second day and we really enjoyed her. When we were taking our last trip around we were sooooo excited to see her again!

The only negative points I found were that the pick up and drop off points are not very well marked for people who are in NY for the first time. We found it very difficult to find where exactly we were supposed to be to hop back on once we had hopped off. The other negative point was that the line up for the Statue of Liberty/Ellis Island Ferry was sssssssssoooooooo llllloooonnnngggg that we didn't even get a chance to use that portion of our tickets. If someone had told us (like perhaps the person selling the tickets) that to get on the ferry you needed to make that your first stop of your day, we would have arranged our day to include it.

Otherwise, we enjoyed every minute of our trip to New York and Phyllis just helped make our trip that much more relaxed and informative! Thank you so much for the great time!
From: Julie Parent
my sister and I went to NYC during Memorial weekend and we had a blast! i usually don't do tour bus but hop-on hop-off are so worth it. what makes it priceless though is an excellent guide: we had Sherwood as our downtown guide and we absolutely love his wicked sense of humor, his knowledge and passion for this city. While keeping it light and highly entertaining, he also brought the right level of solemnity and respect as we passed landmarks such as WTC Memorial. he made us see the city from a different point of view, with the past explaining the present. i wished the tour last longer, i would've love to listen to more stories!

-Julie & Line
VT & Montreal,QC
From: Dennis Struble
We took the 3 day tour. By far, the best tour guide was Sherwood. He was extremely knowledgable and very funny at the same time. Unfortunately, your other tour guides did not have similar qualities. Some were very hard to understand and even rude to my wife.
From: Chad Christensen
Currently on night tour with Cary. He was and is by far the best host on any tour we have ever taken. He definitely needs to be looked at for a raise and promotion. He needs to train the other tour guides. Seriously the best!!!!!
Thanks chad.
From: Janice Brown
Visited NYC and used your tours Fri-Sat-Sun (5/18-20). All guides on Friday and Saturday were great--knowledgeable and entertaining. Sunday afternoon picked up bus after visitng 9/11 Memorial, finishing the loop at Rockefellar Center. Guide was older lady (shoulder length auburn hair). Complained the whole trip about how she had been working since 9 that morning with no lunch or break, adding numerous times that people were not tipping her. When we passed the Standard & Poor's building she made a point of standing in the middle of the aisle and proudly flipping the bird w/ both hands (giving the F-finger) to the building and then went on tirade about how their greed damaged the U.S. Throughout rest of the trip she made many more comments about the evils of corporate greed and capitalism. By the end of the tour it was painfully obvious why she wasn't getting tips. Add to the ranting was the fact that her blouse was unbuttoned way below the bra with more cleavage than anyone wanted to see, especially on a woman of her age. Rest of the tours were great, especially the harbor tour on Saturday at 1:00 -- guide was awesome! Thanks for helping make our NYC vacation memorable.
From: Linda Alvarez
We used your buses to see NY May 14th thru May 16th. Our tour guide on the 15th was Aaron Tabackman. My sister and I wanted to let you know what a wonderful guide he is. He is very knowledgable and personable. We had intended to get off at a museum but he was so interesting that we stayed on for the full route eventough it was intermitent rain showers.
Wish all of your tour guides were as good as Aaron. Job well done!!!
From: Trang Simon
Our Night tour guide Allen France made our visit so so much enjoyable and we learned so much from his tour. It is day and night when we have a wonderful tour guide like Allen. His personality and his skills of guiding us is the best. I hope your tour buses have more guide like Allen.
Thank you so much again Allen for touring us last Friday night of May11, 2012. We were so lucky to have you that night.
From: Lynn Reoch
We loved the hop on/off bus on our recent trip to NYC. In particular, had a fantastic uptown tour with Peter on Tuesday 8th May, which was my husband's 50th birthday and the reason for our visit. Peter's knowledge and wonderful sense of humour absolutely made our day!! Lynn & Paul, Edinburgh Scotland
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