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Low Price Guarantee

Our pricing is updated constantly to ensure you get the lowest price available online or at your destination - 100% guaranteed!

CitySights NY Low Price Guarantee means that, if you find a lower price for the same tour or activity offered by the same operator (priced in the same currency) within 72 hours of booking, just send us the details and we'll refund the price difference. No gimmicks, no exceptions.

Requesting a Refund is Easy!

Remember to make a copy, print out or screen shot showing the date of the lower rate, in case our CitySights NY customer service representative has questions. To submit a refund request, send an email to info@citysightsny.com with your name, Order Number and your home address, plus proof (receipt, price list, flyer, web address including date of search or web screenshot with date of search, etc.) of the lower price.

Refund Terms & Conditions

  • The following conditions apply to all Low Price Guarantee refund requests:

    CitySights NY Low-Price Guarantee is available to any customer who makes a qualifying purchase through the Citysightsny.com web. Qualifying purchase must include a minimum purchase of US$20 (or equivalent). Please note that only products which state “Low Price Guarantee” on the product description are covered by this Guarantee.

  • CitySights NY Low Price Guarantee covers prices available to the general public. This does not include discounts you may receive (or be eligible for) from third-party organizations such as AAA or AARP, or special offers made as part of a membership program, corporate discount, daily deal, group or rewards program.

  • If you find a lower price for the same tour, activity or pass, offered on the same date and priced in the same currency as your original purchase, on any other website within 72 hours following your purchase on CitySights NY, we will refund the difference.

  • CitySights NY reserves the right to verify details of the lower price where possible. All refund decisions will be made at the sole discretion of CitySights NY.